Job Description

This hybrid role drives business value from NetSuite by combining business analysis, process design, and hands-on NetSuite administration. Partnering with department leaders across Operations, Finance, Supply Chain, HR, and Field Services, the incumbent will proactively discover needs, translate them into clear requirements, and configure NetSuite to deliver measurable outcomes. The role also governs NetSuite standards (data, roles/permissions, integrations, release management) and enables analytics that support decision-making as the company scales.

Responsibilities:

• Stakeholder discovery & process design
  • Proactively interview department leaders and power users to understand objectives, pain points, and success metrics.
  • Map current vs. future processes (swimlanes, SIPOC, RACI) and identify standardization/automation opportunities.
• Requirements & backlog management
  • Translate business needs into Epics/Stories with acceptance criteria; prioritize a value-centric backlog and maintain a publishable roadmap.
  • Facilitate grooming, sprint planning, and UAT sign-off with business owners.
• NetSuite configuration & administration
  • Own day-to-day administration: roles/permissions, subsidiaries, COA, approval routing, item/record management, saved searches, dashboards, KPIs, and SuiteAnalytics.
  • Build/maintain SuiteFlow workflows, custom fields/types, forms, and simple scripts; coordinate advanced SuiteScript/SDF work with developers/partners when needed.
  • Manage release readiness (biannual releases), sandbox strategy, regression testing, and change control.
• Data quality & governance
  • Define and enforce data standards, naming conventions, and validation rules; monitor data quality and remediate root causes.
  • Oversee secure access, audit trails, SOX-relevant controls, and periodic access reviews in partnership with InfoSec.
• Integrations & reporting
  • Collaborate with integration teams to design/maintain data flows with adjacent systems (e.g., Salesforce, Snowflake, MuleSoft, payroll/HRIS, field apps); leverage SuiteTalk/RESTlets as appropriate.
  • Deliver decision-ready reporting (saved searches, workbooks, KPIs, dashboards) and self-service enablement for end users.
• Enablement & change management
  • Develop concise training, job aids, and knowledge base content; host office hours and champion an “adopt then adapt” mindset.
  • Establish an operating rhythm with department leaders (monthly value reviews; quarterly roadmap reviews).
• Vendor & partner management
  • Coordinate external partners (when used), define SOW scope, track deliverables, and ensure knowledge transfer to internal teams.
• Continuous improvement & metrics
  • Track ROI of enhancements (cycle-time reduction, error rate, working capital KPIs, automation hours saved) and publish quarterly results.

Requirements:

Education/Experience:

5+ years combined experience as a Business Analyst and NetSuite Administrator (minimum 3 years NetSuite administration).

Functional/Technical Skills:

• Hands-on NetSuite configuration across core finance, order-to-cash, procure-to-pay, and inventory/fulfillment; SuiteFlow; saved searches; dashboards; SuiteAnalytics.
• Working knowledge of SuiteScript 2.x concepts (able to scope and test developer-built scripts) and SDF; CSV imports; sandbox management.
• Understanding of integration patterns and APIs (SuiteTalk/RESTlets); familiarity with middleware (e.g., MuleSoft) and data warehousing (e.g., Snowflake) preferred.
• Strong process design and requirements management (user stories, acceptance criteria, UAT plans); Agile delivery experience.
• SQL literacy and comfort exploring data for validation and reporting.

Core Competencies:

• Consultative communicator who can influence at all levels; crisp documentation and executive-ready summaries.
• Bias for measurable outcomes; capable of defining and tracking KPIs tied to business value.
• Self-starter who can manage competing priorities and deliver in a fast-moving environment; team-oriented and highly collaborative.

Certifications (preferred):

• NetSuite Administrator, SuiteFoundation; SuiteAnalytics User; BA/PM credentials (e.g., CBAP, PSPO) a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, climb stairs, sit, and use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Must be able to lift to 10 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level may increase in certain areas of the Company locations.

About Osmose:

Osmose is the market-leading provider of critical resiliency, assessment, and restoration services for electric transmission, distribution, and telecommunications companies.

Benefits:

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution

• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!

• 401(k) with excellent company match

• Paid time off

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