Job Description

This is a remote position.

Reservations & Hospitality Support Specialist

Overview

Telurvision Solutions supports hospitality and travel industry clients who require accurate, timely, and guest-focused reservation services. This opportunity may be open to qualified applicants in multiple regions, as our client base includes both U.S. and international accounts. We are seeking Reservations & Hospitality Support Specialists to manage bookings, guest inquiries, and service adjustments across hotels, resorts, and travel service providers.

Key Responsibilities

• Process new reservations, modifications, and cancellations' in accordance with client policies
  

• Respond to guest inquiries regarding room availability, amenities, and special requests
  

• Coordinate with on-site staff or service providers to confirm arrangements
  

• Manage incoming calls, emails, and messaging platform requests professionally
  

• Document all transactions and communications in the designated reservation or CRM system
  

• Escalate urgent guest concerns to designated client contacts for resolution
  

Requirements

Required Skills & Competencies

• Strong verbal and written communication skills with a service-oriented approach
  

• Ability to multitask while handling multiple reservations or inquiries simultaneously
  

• Proficiency in reservation systems, CRM tools, or travel booking platforms
  

• Attention to detail to ensure accurate booking and confirmation information
  

• Reliable, secure work environment with stable internet connection
  

Preferred Experience

• Prior experience in reservations, front desk, travel coordination, or guest services
  

• Familiarity with hospitality standards and industry terminology
  

• Background in handling international guest bookings and payment processes.
  

Equipment Requirements

To perform this role effectively, you must have:

• A reliable computer (Windows 10 or newer, or macOS equivalent) capable of running multiple applications simultaneously
  

• A stable, high-speed internet connection with consistent upload/download performance suitable for voice, video, and system access
  

• A USB or wired headset with a noise-canceling microphone
  

• A quiet, dedicated work environment free from background noise during scheduled work hours
  

• A second monitor or dual-screen setup (recommended for certain assignments)
  

Equipment assistance may be available for qualified locations and roles. Details will be discussed during the selection process.

Benefits

Application Process

Submit your application through our online system. Qualified candidates will be contacted for the next stage of review, which includes a skills-based interview and role-matching discussion.

View Additional Opportunities

For full details and additional openings, visit the Telurvision Solutions Careers Page at

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